In Store Pickup

The Q Shop is pleased to offer free in-store pick up of your order.

Orders can be claimed at our Q Services Desk on lower level 1 of Mitchell Hall located at 69 Union Street West in Kingston, Ontario Canada. (view on map)

Orders can be claimed during regular operating hours. (view hours of operation)

To claim your order you will need your Order Number and Customer Name that can be found on your pick up notification email. Please bring a printed copy of your pick up notification email or have it available on your phone when picking up your order. You may be asked to show photo identification including, but not limited to; Driver’s License or Student ID.

If your order is not picked up within 21 days of the initial pick up notification email date the order will be refunded to the method of payment used for purchase. 

If you have any concerns about your order please contact our Q Services Team at custserv@queensu.ca or 613-533-2500.